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Common Questions

How to Book a Transfer?

You can easily book your transfer through our website, by calling our customer service center, or via our mobile apps.

How far in advance should I book my service?

We recommend booking at least 24 hours in advance to guarantee availability and the best experience. However, we also accommodate last-minute requests depending on availability.

Can I cancel or modify my reservation?

Yes, you can cancel or modify your reservation with at least 3 hours’ notice at no cost. For late cancellations or no-shows, charges will apply according to our policy.

What types of vehicles do you offer for transfers?

We have a modern fleet that includes executive sedans, SUVs, and luxury vehicles, all equipped to provide comfort and safety.

Can I request special services like a child car seat or accessibility for people with disabilities?

Yes, we offer special options for children and passengers with reduced mobility. Please indicate your needs when making your reservation so we can prepare accordingly.

How can I pay for the service?

We accept payments by cash, credit/debit cards, and electronic transfers. You can also pay through our online platform when you make your reservation.

Are your drivers certified and trained?

Yes, all of our drivers are certified, trained in customer service, and experienced to ensure a safe and pleasant trip.

What happens if my flight is delayed or arrives early?

We monitor your flight in real-time to adjust the pickup time at no additional cost, ensuring your transfer is punctual and worry-free.

Can you provide transfers to airports, hotels, and other destinations?

Yes, we offer transfers to and from airports, hotels, and any other destination within our coverage areas

What safety measures are implemented in your vehicles?

All of our vehicles undergo regular inspections, are equipped with updated safety systems, and follow hygiene protocols for your protection.

We’re here to answer your questions so you can travel worry-free